Refund & Returns Policy – Kattil.com

At Kattil.com, we take pride in delivering high-quality traditional rope beds (kattil) across India. Every product is carefully handcrafted and inspected before dispatch.

Please read our Refund & Returns Policy carefully before placing your order.

1. Return Eligibility

We accept returns only under the following conditions:

• The product is damaged during transit
• You received a wrong product
• There is a manufacturing defect

To be eligible for a return:

• Request must be raised within 48 hours of delivery
• Product must be unused and in original condition
• Must include original packaging and accessories
• Clear unboxing video & photos are mandatory

👉 Note: Handmade wooden and rope beds may have slight variations in color, size, or weaving pattern — these are not considered defects.

2. Non-Returnable Items

Due to the nature of our products, the following are not eligible for return or refund:

• Customized / made-to-order kattils (size, wood, rope customization)
• Products with minor natural variations
• Items used, damaged after delivery, or altered
• Orders rejected at delivery (COD refusal)
• Bulk or commercial orders

👉 Custom products are non-returnable except for genuine defects.

3. Return Process

To initiate a return:

1. Contact us via:
   • 📧 Email: info@kattil.com
   • 📞 Phone / WhatsApp: 9940429063
2. Share:
   • Order ID
   • Issue description
   • Unboxing video & images
3. After verification:
   • We will arrange reverse pickup (if serviceable)
   • Or ask you to self-ship the product

👉 Return requests without proof may not be accepted.

4. Refund Policy

Refunds will be processed only after:

• Product is received and inspected
• Approved under return conditions

Refund Mode:

• Prepaid Orders → Refunded to original payment method
• COD Orders → Refund via bank transfer or store credit

Timeline:

• Refund initiated within 3–7 working days
• Bank processing may take 5–10 business days

👉 Shipping charges are non-refundable unless the product is defective.

5. Cancellation Policy

• Orders can be cancelled within 12 hours of placing
• Once shipped, cancellation is not possible
• If refused at delivery, shipping & handling charges will be deducted

6. Replacement Policy

We offer replacement instead of refund in cases of:

• Transit damage
• Wrong item delivered
• Manufacturing defects

If replacement is not available:

• Full refund or store credit will be issued

7. Return Shipping Charges

• Free for damaged / defective / wrong product
• Customer pays for returns due to personal reasons (if accepted)

8. Important Notes

• Kattil is a bulky handcrafted product, so slight:
  • Size variation (±1–2 inches)
  • Color difference
  • Rope tightness variation
    are natural and not defects.
• Ensure correct delivery address & contact details
• Failed delivery attempts may lead to extra charges

9. Contact Us

For any queries related to returns or refunds:

• 📧 Email: info@kattil.com
• 📞 Phone / WhatsApp: 9940429063
• 🕒 Support Hours: 10 AM – 7 PM (Mon–Sat)

10. Policy Updates

Kattil.com reserves the right to update this policy at any time without prior notice.