Terms & Conditions – Kattil.com

Welcome to Kattil.com. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

• This website is operated by Kattil.com
• By using our site, you confirm that you are at least 18 years old or using it under parental supervision
• We reserve the right to update or modify these terms at any time without prior notice

2. Products & Services

• We specialize in traditional rope beds (kattil), wooden beds, and handcrafted furniture
• All products are handmade, so slight variations in:
  • Size (±1–2 inches)
  • Color
  • Rope weaving pattern
    are natural and not considered defects
• Product images are for reference only; actual products may vary slightly

3. Pricing & Payments

• All prices are listed in INR (₹) and include applicable taxes unless stated otherwise
• We accept:
  • Online payments (UPI, Cards, Net Banking)
  • Cash on Delivery (COD) (available for selected locations)
• We reserve the right to:
  • Change prices without prior notice
  • Cancel orders due to pricing errors

4. Orders & Acceptance

• Once you place an order, you will receive an order confirmation
• We reserve the right to:
  • Accept or reject any order
  • Cancel orders due to stock issues, incorrect details, or suspected fraud

5. Shipping & Delivery

• We deliver across India
• Delivery timelines may vary based on:
  • Location
  • Product type (standard or customized)
• Since kattils are bulky items, delays may occur due to logistics
• Customers must provide accurate delivery details

👉 Refer to our Shipping Policy for more details (recommended to link internally)

6. Cancellation Policy

• Orders can be cancelled within 12 hours of placing
• Once shipped, orders cannot be cancelled
• COD orders refused at delivery may attract shipping and handling charges

7. Returns, Refunds & Replacements

• Returns are accepted only for:
  • Damaged products
  • Wrong items
  • Manufacturing defects
• Customers must provide:
  • Unboxing video
  • Photo proof
• Customized products are non-returnable

👉 Please refer to our Refund Policy page for full details

8. User Responsibilities

By using our website, you agree:

• Not to misuse or attempt to hack the website
• Not to provide false or misleading information
• Not to use the site for illegal activities

9. Intellectual Property

• All content on Kattil.com (images, text, logo, design) is the property of Kattil.com
• You may not copy, reproduce, or use our content without permission

10. Limitation of Liability

• Kattil.com is not liable for:
  • Minor variations in handmade products
  • Delivery delays caused by third-party logistics
  • Indirect or incidental damages

11. Third-Party Services

We may use third-party services such as:

• Payment gateways
• Courier partners

We are not responsible for their policies or service interruptions.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

13. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Tamil Nadu.

14. Contact Information

For any questions regarding these Terms & Conditions:

• 📧 Email: info@kattil.com
• 📞 Phone / WhatsApp: 9940429063
• 🕒 Support Hours: 10 AM – 7 PM (Mon–Sat)

15. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.